When should I contact Oncor customer service? Check out the complete list of services Oncor provides and the contact information for each. Quick contact information for Oncor Electric Delivery Reason Some of the most common reasons to contact Oncor Electric Delivery are listed below for a quick reference. There are several ways to contact Oncor Electric, whether it is by phone, email or online request. Give us a call at CallMePower (Selectra) and we can help you out!Ĭall Center opening hours: Monday to Friday from 8:00 am to 2:00 pm Oncor Electric Delivery customer service number Have everything installed and need to set up service? If you live in an Oncor Electric Delivery service area and already have all the electrical equipment installed, the process for activating electricity service must be done through a retail electric provider (REP).
While working with all TDUs, REPs resell energy in competitive plans directly to consumers. REPs function as an intermediary between customers and the utility companies - just as retail stores are with factories. When electricity is disconnected as a result of billing or payment, the chosen retail electric provider (REP) is the company to contact. The only time a TDU may not be liable for power-loss is if electricity has been disconnected intentionally due to late payments by customers or delinquency. In the event of an outage, TDUs are more than likely the ones to contact since they are responsible for servicing the area's power lines and making any needed repairs. Oncor oversees such equipment like street lights, power lines, transformers, and electicity meters. With Oncor Electric Delivery strictly as a Transmission & Distribution Utility company (TDU) their role in the energy market is provide and maintain the electrical infrastructure in their service area. Oncor is not permitted to hold any electricity generation facilities or provide retail electricity services to customers. Texas energy regulation restricts Oncor's operation to the transmission and distribution aspect of electricity service only. Oncor has 7.5 million consumers, making it the largest utility company in Texas. Oncor Electric Delivery : Customer service area Oncor Electric Delivery customer rates & tariffs.Oncor Dallas and other customer service areas.Oncor Electric Delivery customer service map & customer service area by county.Oncor Electric Delivery customer power outage map.Oncor Electric Delivery customer service number.Oncor Electric Delivery : Customer service area.
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